Help, without the hunting.
We've tried to write the answers down before you need to ask for them. Below are plain-English guides to each part of Plumb, quick answers to the questions we hear most, and the finer points of your account and your data.
Where does your question live?
Pricing & the trial
What each tier includes, which accounts each connects, switching tiers, and the seven free days.
Read the guide →Connecting your accounts
How linking works, which accounts your tier can connect, and what to do when a connection breaks.
Read the guide →Security & connections
What read-only means, why we never touch your credit report, and how to disconnect.
Read the guide →Using Plumb
The plan, the Coach, the Numbers view — how the product actually works, and its limits.
Read the guide →Your account & sign-in
Magic links and one-time codes, changing your email, and closing your account — no passwords here.
Read the guide →Plumb Premier
Counselor sessions, phone support, and the outcome guarantee's exact mechanics.
Read the guide →Free tools & resources
The calculators, glossary, and worksheets — free, ungated, and collecting nothing.
Read the guide →Press & partnerships
Writing about Plumb? Skip the queue — email us directly.
Read the guide →The questions we get most.
What happens if I cancel during the trial?
Nothing. We don't charge you for the 7 days. Your data is deleted within 30 days unless you ask us to keep it.
Will Plumb touch my credit?
No. Plumb doesn't pull your credit report at all. Everything we know comes from the accounts you connect — read-only, bank-grade, and invisible to lenders.
Why are tiers based on which accounts I connect?
Because advice is only as good as the data underneath it. Each tier connects more of your live accounts — cash first, then cards and loans, then investments — and the plan covers exactly what Plumb can see.
Can Plumb move my money?
No — structurally, not just by policy. The connection is read-only: we can't initiate transfers, see your bank password, or store your credentials.
My bank won't connect — what now?
Our aggregator covers most US banks, card issuers, and brokerages, but connections do occasionally hiccup. Try again in a few minutes first — most failures are temporary on the bank's side. If an institution you use genuinely isn't supported, tell us; coverage requests go straight to our provider.
How fresh is the data I see?
Balances and transactions from your connected accounts update through the day, typically within hours of a change — that's the point of building on live accounts instead of credit reports, which run 30 to 60 days behind. The Numbers view shows when each account last refreshed.
Why doesn't Plumb show my credit score?
Because we don't use bureau data at all — scores describe your past, 30 to 60 days late, and the plan is built on what's true in your accounts today. If you want your score, every major card issuer shows it free; nothing Plumb does will change it.
Is Plumb an app or a website?
Both. Plumb is on iOS and Android, and the web app is a first-class platform, not a companion — many people prefer reviewing their money on a big screen. One subscription covers all of them.
What happens when my twelve months are up?
You graduate. Your printed Year-End Report arrives, and the choice is yours: finish and leave with everything exported, start a new year with a new aim, or stay on a lighter maintenance plan. All three are fine outcomes — the plan ends because plans that end are the ones that happen.
Can I switch tiers mid-month?
Yes. Move up instantly and connect the new account types the same day; we pro-rate the difference. Move down at the next billing cycle.
How does cancellation actually work?
Settings → Subscription → Cancel. One tap, one confirmation. No retention modal, no survey, no discount offer. Access runs to the end of the billing period.
How do I get my data out?
Everything is exportable — CSV and tax-ready exports are in every tier, and you can take a full export when you leave. Email privacy@plumbfinance.com for formal access, correction, deletion, or export requests.
Is Plumb financial advice?
No. Plumb is financial coaching and education. We're not a Registered Investment Advisor and don't give investment, tax, or legal advice — for those, we'll point you to the right professional.
When does Plumb launch?
This fall, in the US. The waitlist gets first access — and nothing else; we don't market to the list beyond the launch note.
The two topics that deserve their own door.
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